Commonly Asked Questions
How often should I have my carpet professionally cleaned?
It depends on how much activity you have in your home and how much traffic your carpet gets. Usually the carpet nearest to the front door is the one that gets the most traffic. We recommend professionally carpet cleaning should be done every 6 to 12 months.
Do you move furniture?
This is on a case by case basis but for the most part we will move sofas, tables and chairs. We do not move beds, dressers, china cabinets, pianos or electronics. You should move any breakables things from the carpet.
How shall I treat stains?
The first thing we recommend is that you scoop up the solids or anything that can be lifted. Then use a safe over-the-counter spray or powder, wait a few minutes, then blot the area with a towel without smudging the spot. It’s a good idea to read the instructions on the product first before use. Also, make sure that the product will not discolor the fabrics of your carpet.
If the stain is pet urine that you cannot handle, then you should call professional carpet cleaning. Pet urine doesn’t really dry so it becomes a feeding ground for bacteria. That causes strong foul odor, staining and discoloration of the carpet. Minor pet accidents can be treated with germicidal and enzymatic cleaner. Major conditions usually require professionally treating the carpet, and in worse cases, pad replacement and floor treatment.
What kind of solutions or chemicals do you use?
We use the latest, top-of-the-line products that are safe even for people with allergies. Proper professional carpet and upholstery cleaning will remove soil and contaminates which improves the quality of indoor air and reduces allergens. We offer organic carpet cleaning services.
How long does it take to dry?
Drying time depends on the thickness of your carpet, its condition and the ventilation available in your house. It takes about 4 to 6 hours for the carpet to dry. However, with our “Quick Dry” process, the drying time might be reduced by as much as 50%.
How long does it take to complete the carpet cleaning service?
It normally takes between an hour to two hours but that depends on the square footage of your house.
How shall I prepare before you arrive?
We recommend that you vacuum your carpets before we arrive. Make sure that everything has been picked up from the floor, such as toys, coins, pins, etc. Also, please remove all breakables such as photo frames, statues, lamps, etc.